Support
Support and contact
One address for problems, suggestions and account requests: hello@eroviya.com. We usually reply within 2 business days.
Please include: phone model and Android/iOS version, app version (Settings → About), the device name, and when and how the problem appears. For account requests, write from the e-mail address registered to the account.
Frequently asked questions
How do I connect my device? Do I need to pair?
No. Eroviya Touch works with BLE broadcasts: with Bluetooth on, the app broadcasts commands and the device listens. If the card on the home screen shows your device as "Ready", just tap Control. Under My devices → Add device you can choose another profile and confirm it with a test vibration.
The device does not respond.
Check in order: is the device charged and switched on; is the phone's Bluetooth on; is the app in the foreground (on iOS, broadcasting continues only while the app is open); on Android, was Bluetooth permission granted (Settings → Permissions)? If it still does not work, pick a level on the Modes page, wait a few seconds, press STOP and try again.
How does remote control work?
You need two accounts. Create an invite code on the Connections page and have your partner enter it in their app. Then send a control request; when accepting, the receiver chooses which device is used and the maximum level (the cap). The receiver can press STOP or end the session at any time; if the connection drops, the device stops on its own.
Shake / Tilt / Draw do not work remotely.
Motion and drawing pages only work on the phone next to the device; the sensor stream is not sent over a remote session. In a remote session you can use Modes, Surprise, Mixes, Dice Table and Wheel.
How do I get updates?
On Android the app checks for a new version at launch and tells you; you can also check manually under Settings → Check for updates. The update downloads and installs from inside the app; Google Play is not required. Only versions signed with Eroviya's release key are accepted.
I get an "unknown source" warning when installing the APK.
That is expected. The steps are under Download → How to install the APK. You can revoke the permission after installing.
How do I delete my account?
Steps and what gets deleted are on the Delete your account page. Send the request from your registered e-mail address to hello@eroviya.com.
I forgot my app lock PIN.
The PIN is stored only on your phone; we cannot see it. Uninstalling and reinstalling the app resets the lock; if your mixes and patterns were on the phone, back them up first via Settings → Mixes → Export.
I want to block or report someone.
Use Block, Unlink or Report from the person's menu in your Connections list. Reports about non-consensual use, harassment and underage users are handled first; you can also write to hello@eroviya.com.
Which devices are supported?
The current list is in the Supported devices section of the home page. If yours is missing, write to us with the model name; the catalogue can be extended without an app update.
Contact
- hello@eroviya.com
- Phone
- +90 850 840 62 69 (weekdays 09:00–18:00, Türkiye time)
- Web
- eroviya.com
Company details
- Legal name
- EROVİYA E-TİCARET LİMİTED ŞİRKETİ (Eroviya E-Ticaret Ltd. Şti.)
- Address
- Kanal Mah. 4755 Sk. İsmail Zurnacı Apt. No: 8 İç Kapı No: 2, Kepez / Antalya, Türkiye
- Tax
- Antalya Kurumlar V.D. / 3680559923
- MERSİS
- 0368055992300001
- Trade registry
- Antalya Trade Registry / 143344
- D-U-N-S
- 448911760
- Registered as
- EROVIYA E-TICARET LIMITED SIRKETI (ASCII spelling of the legal name)